Refund policy
Given the nature of our custom gifts, we do not accept returns. We do however want to make sure our customers are 100% satisfied with their gift. If any items are broken or need replacing, we will immediately replace and ship at our expense.
To report any issues, you can contact us at vtomic@thecarolinacompany.com. You can always contact us for any question or issues by phone at 910-833-6557.
Damages and issues
Please contact us immediately if the item is defective, damaged or if your recipient received the wrong item, If any items are broken or need replacing, we will immediately replace and ship at our expense. We will ask that you send us pictures of any issues so that we can improve our overall process.
Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on gift items. However, we do provide reshipping of broken items and will work to make sure the client is satisfied.Â
Exchanges                                                            We do not provide exchanges due to the nature of food in our gifts. That being said, we strive to provide 100% satisfaction. If there are any issues with the contents, we will refund your order or send a new gift to recipient.
European UnionÂ
We do not ship to Europe at this time.
Refunds
We work with our clients to resolve any issues If any items are broken or need replacing, we will immediately replace and reship at our expense. Refunds are provided after review or no other resolution is not available.es and attempt to resolve any problems. We do want to make sure our customers are 100% satisfied with their gift.